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FAQ'S

Here are some questions answered that may help you.

 

HOW DO I MAKE A PURCHASE/PAY? 

Buying online with Little Figlets is simple and secure.  Select your chosen product, personalised and add to cart. When you have finished adding your products to the cart, select your country of postage and follow instructions to pay.   You can pay by credit or debit card using World Pay (100% secure worldwide known payment gateway provider that processes credit/debit cards) or you can pay by PayPal either by debit or credit card or account. PayPal is a secure and safe payment gateway.

 
HOW DO I USE DISCOUNT CODES? 

To use your discount code, please state code at the checkout in the box provide, the amount will be deducted. Discount codes may not be combined and do not apply to any sale items unless otherwise explicitly stated.

IS IT SAFE TO SHOP WITH LITTLE FIGLETS?

It is completely safe to shop online with Little Figlets,  we have taken all the steps to encrypt our website and ensure your details are protected throughout your shopping experience. Our website is SSL secure. We use two world class payment providers who use their own secuirty systems too. 

CANCELLING AN ORDER

 

Orders that have been personalised cannot be cancelled once they have entered the production process. If you still wish to cancel the order beyond this point 100% of the order will still be charged.
If you wish to cancel your order you can notify us during office hours by email to [email protected] before the goods have been placed into production, you have approximately a 4 hour time slot from placing order to cancel. Where goods have already been dispatched to you a refund is not possible.
Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.
We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights. 


WHEN WILL I RECEIVE MY ORDER? 

All orders are made to order, please allow 7 - 10 working days for your order to be made plus shipping times (items are normally shipped much quicker). We are open Monday to Friday except public holidays.

Can I Return My Items If I Change My Mind? 

Sadly NO, as each item is personalised to your requirements we cannot accept returns.  Please ensure you provide the correct information and spelling.  Personalised gifts are exempt from the online distant selling regulations.

Standard bridesmaid necklaces can be returned within 14 days of receipt, please note they need to be in original sealed packaging and in unworn condition.  Buyer to pay return postage, we do not offer free returns, a refund will be sent once we receuive the items back and have checked them.

Damaged Goods

In the unlikely event you receive an item which is damaged you must contact us by email [email protected] within 24 hours of recieving the goods. Please send us a photo of the damage and packaging so that we can arrange a replacement.

Please note that personalised goods can only be returned where the mistake or fault is ours, if you have caused the fault by incorrect information then we cannot replace or refund, you will need to purchase the item again with correct details.

HOW WILL MY ITEM BE PACKAGED?

Unless stated items come wrapped in bubble wrap and an outer packaging.  Some items come gift boxed, see descriptions, this relates to personalised items.

WHAT IF THE COLOUR LOOKS DIFFERENT FROM THE WEBSITE?
Due to variations in monitor settings and lighting, colour may vary slightly from our images.  Please be aware that if colour is important to you, your order is placed at your own risk, we cannot guranatee 100% colour match

 

 

 
 
 
 
 
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