Delivery Charges & Lead Times
UK Standard Delivery FREE UK Delivery * standard delivery - not tracked
Royal Mail UK Tracked 24 £ 4.95
When will I receive my order?
Please allow 5 -7 days for your order to be made plus shipping times.
*please note if orders are placed Friday afternoon or over the weekend, then your order will be processed on a Monday (exc Bank Holidays) - please note our leads times are for working days only.
We are only open Monday to Friday.
Approximate shipping times (excluding processing) for different locations are as follows:
UK: 3-5 Business Days
USA & Canada: 10-30 Business Days * at times this can be delayed due to US Customs and can take 60 days.
Europe: 10 -12 Business Days
Australia: 12 -20 Business Days
ORDERS FROM THE USA AND THE REST OF THE WORLD
Orders are shipped from the UK, therefore packages can sometimes be delayed at customs which is out of our control. US orders seem to be held at customs lately, US buyers please allow up to 60 days for delivery. We cannot be held for responsible for dispatched items that are held at customs. We are also NOT liable for any customs charges you may incur.
Taking delivery of goods is entirely your responsibility. If you are unable to take delivery and the goods are returned to us we will arrange redelivery at your expense. In any event, the delivery charges are non-refundable.
Your order will be sent to the address stated at Checkout * please ensure correct at time of order, we cannot send to an alternative address.
Can I Return My Items If I Change My Mind?
Sadly NO, as each item is personalised to your requirements we cannot accept returns. Please ensure you provide the correct information and spelling. Personalised Gifts are exempt from the online distant selling regulations.
I do not accept cancellations.
In the unlikely event you receive an item which is damaged you must contact us by email [email protected] within 24 hours of recieving the goods. Please send us a photo of the damage and packaging so that we can arrange a replacement.
Please note that personalised goods can only be returned where the mistake or fault is ours, if you have caused the fault by incorrect information then we cannot replace or refund, you will need to purchase the item again with correct details.